Shipping Information
Standard Shipping
FREE on orders 2+ and $4.95 for single items.
Depending of your location, delivery time can take almost 10 business days
Express Shipping
$9.95 flat rate.
Depending of your location, delivery can take almost 7 business days.
Available at checkout.
Processing Time
Orders are processed and shipped within 1-2 business days (Monday-Friday, excluding holidays).
You'll receive a tracking number via email as soon as your order ships.
💡 Pro Tip: Order 2+ items to get free shipping AND ensure you have backups while doing laundry!
International Shipping
Currently shipping to: USA, Canada, UK, Australia
- Canada: $14.95 flat rate, 7-10 business days
- UK: $9.95 flat rate, 4-7 business days
- Australia: $24.95 flat rate, 12-18 business days
Note: International customers are responsible for any customs/duties fees.
Order Tracking
Once shipped, you can track your order:
- Via the tracking link in your shipping confirmation email
- On our website under "Track Order"
- By contacting our support team
Returns & Exchanges
Our Promise: 60-Day Money-Back Guarantee - Wear it, wash it, work out in it. Not satisfied? Full refund, no questions asked.
How Our 60-Day Guarantee Works
1. Order with confidence
Try our products risk-free. We want you to actually USE them, not just try them on.
2. Wear them for up to 60 days
Wash them, work out in them, live in them. Your body needs time to adjust to proper underwear.
3. Not 100% happy? Contact us
Email, chat, or call. We'll immediately send you a prepaid return label.
4. Ship it back
Drop the package at any carrier location. We cover return shipping costs.
5. Get your full refund*
Refund processed within 3-5 business days of receiving your return.
Free Size/Color Exchanges
Need a different size or want to try another color?
- Contact us within 90 days of purchase
- We'll ship your exchange immediately (no waiting!)
- Return the original using the prepaid label
- No additional charges
Fast Exchange Process:We don't make you wait. We ship your new size/color as soon as you request it, so you're not without your comfort.
What's Eligible for Return?
Everything! Even worn and washed items are returnable within 60 days.
We believe in our product that much. If it doesn't work for you, we want to make it right.
Return Exceptions
The only items we can't accept back:
- Items returned after 60 days (contact us anyway - we may make an exception)
- Items with intentional damage or alterations*
How to Start a Return
Step 1: Contact us at marrea.shop@gmail.com or via live chat
Step 2: We'll email you a prepaid return label within 24 hours
Step 3: Pack your items and affix the label
Step 4: Drop off at any USPS location
Step 5: Get your refund once we receive the package
Changed your mind before shipping?Contact us ASAP! If we haven't shipped yet, we can cancel and refund immediately.
Common Shipping & Return Questions
My order hasn't arrived. What should I do?
First, check your tracking number. If it shows delivered but you didn't receive it:
- Check with neighbors or building management
- Look for a delivery notice
- Wait 24 hours (sometimes marked delivered early)
Still missing? Contact us immediately - we'll either resend or refund you. You won't be out any money.
Can I change my shipping address after ordering?
If we haven't shipped yet (within 24 hours usually), yes! Contact us ASAP with your order number and new address.
Once shipped, we can't change the address, but you can contact the carrier with your tracking number to request a hold/redirect.
Do you ship to P.O. boxes?
Yes! Standard shipping to P.O. boxes is available. Express and Rush shipping are not available for P.O. boxes.
What if I order multiple items?
All items ship together in one package. If an item is out of stock, we'll contact you with options:
- Wait for restock (usually 7-10 days)
- Ship available items now, backordered item when ready (free)
- Cancel backordered item and refund